We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (8)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
30 Mar 2019 13:11
THE backpack is not exactly the color announced but even being darker I still am satisfied. Came very well packed and, 16 days. Worth it.
28 Mar 2019 20:45
The photo shows a gray color in reality, in my opinion a little different from the fact that in the photo of the store. It took 17 days to orenburg. Inside lay a usb cord and hooks, all this was included. In addition, nothing else goes.
23 Mar 2019 23:26
Great workmanship, very fast delivery. Backpack well worth the money
22 Mar 2019 00:28
Very roomy, qualitatively sewn. No unpleasant smell. Fast shipping. Definitely recommend the store and the goods!
22 Mar 2019 00:23
I can't express how happy I am with this purchase. It is of super quality, waterproof and great design. So many pockets and zip pockets to tidy your baby stuff. Got two stroller handles to hang the bag. It even has metal wire at the top to make it sturdy. This is top quality. Super satisfied. Would give 5+ stars
22 Mar 2019 00:11
I bought this because I saw the pictures and good reviews and it was on sale. It's a high quality bag, it matches the description and pictures, it was nicely packed and the delivery was really fast - 8 days to UK. You can put a lot of baby stuff inside (to have an idea of the size, I compared it to the 800g container of Aptamil - it's huge!!). I also received a cute baby bib as a compliment. I definitely recommend it!
21 Mar 2019 09:27
Outstanding quality product! Super recommend! Not taxed and arrived in Brazil in 10 days, super fast! Super easy to put items inside, with many partitions to finish durable and waterproof. Product very intuitive and with several compartments (water bottle, bottle, extra baby clothes, wallet, cell, diaper, wet wipe, ointment etc! Fits all!) came very well packed, and bought along with the Kangaroo's use two pieces is quiet!). Comes With a USB cable to charge the phone, but still not tested. Are Congratulations!!
20 Mar 2019 17:48
Odor and no neatly so terrific
19 Mar 2019 01:54
Backpack super!!! Quality at altitude. Super fast delivery to sochi 10 days. Fully corresponds to the description. Thanks to the store.
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