We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (31)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
2 Apr 2019 14:28
Great is the second we buy, came fast, took only in Brazil. No fees. Arrived ahead of time.
27 Mar 2019 07:19
Same as in the photo, good quality and very nice design. I arrive a week ahead of schedule
26 Mar 2019 05:10
Thermo bag really liked. Fully corresponds to the description and photo.
26 Mar 2019 04:04
Perfect bag, there is enough space to pump, bootles and all you you need for milk pumping. Fabric and sewing are great. Top quality. Thank you!
14 Mar 2019 11:19
The bag is very cute! Super. Excellent rocking! No smell. Very fast delivery-10 days. I recommend the producer and the bag!
8 Mar 2019 09:44
Product beautiful, wonderful! Recommend the product and the store.
7 Mar 2019 02:35
Bag looks tidy out despite the broken packaging (plastic and carton box). Fragrance falls well note, smells like new. At first sight beautiful finished. I'm happy with it. Fast delivery.
6 Mar 2019 16:16
good quality product. I suggest to include cooler (artificial ice) inside the product
5 Mar 2019 02:43
Great bag! Arrived in less than two weeks
4 Mar 2019 05:45
3 Mar 2019 06:35
Super cool design, quick shipment, and good quality
2 Mar 2019 16:47
Very good product fast delivery in 8 days
1 Mar 2019 14:16
Very happy, arrived in 10 days in my address (Brazil) bought day 19-2 day arrived 01-03. Really a very spacious, thought it would be less spacious. Great quality sewn, strong durable, is the first purchase that really made me happy, will buy more and recommend the store suveno, and this store for sure! No fees, postal.
27 Feb 2019 10:17
Great! Came super fast
27 Feb 2019 09:18
Very satisfied! Thank you :)
17 Feb 2019 06:24
11 Feb 2019 06:20
Worth all weighed! Uses in all day and is simply מצויין!! It's really fast
11 Feb 2019 03:46
Nice.. Called Best big. But it says also at.
9 Feb 2019 06:13
Very satisfied, not crumpled! Neatly packed, all locks work, no smell unpleasant no!!! delivery fast!! recommend store, thank you very much
7 Feb 2019 09:10
Came all crumpled pie... box torn .... detonated .... packing out intact to bag si so came mixed... espwro that use becomes uniform
4 Feb 2019 12:45
Very cute bag. Thought it would be a little bigger but still very good value for the money you pay.
1 Feb 2019 01:50
Cute. Still not tested with food, but the bag itself is of great quality.
29 Jan 2019 18:22
Very good quality
28 Jan 2019 05:51
Baby food bag with adjustable dont shipping fast mail Prego
16 Jan 2019 12:27
arrived within a week. great bag
11 Jan 2019 04:20
Great quality, came in a cardboard box, very nice design and super fast delivery. Thx store!
10 Jan 2019 10:30
amazing! came with in 10 days (to israel!) whice is really fast looks great, didnt try it yet
30 Dec 2018 03:06
Excellent communication. I ordered the wring color and requested for a change, the store was very responsive and nice. High quality bag.
24 Dec 2018 08:32
great! I'm very happy. keeps cool for a few hours with no problems. comes without bottles and ice packs. i wish it was added. or if i could order them separately. was packed ok, not wrinkled.
16 Dec 2018 23:33
very good fast shipping
15 Dec 2018 00:04
Ordered 11.11.18 came 14.12.18 all as in the picture!! I liked it very much! Not yet used)))
14 Dec 2018 11:36
Great handbag. Neatly made, keeps the cold. Recommended!
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