We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (11)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
9 Jan 2019 08:17
Bag of good quality. Packed phenomenal, barely unpacked. Leather good. But the smell in the balcony night vyvetritsa. Thank You Very Much.
8 Jan 2019 09:05
I liked . but just the handle i didn't like . it seems weak .
21 Dec 2018 12:09
Good bag. But need to ventilate-stink
16 Dec 2018 20:27
Bag excellent, ordered 11 nov took a month though was to come in two weeks, probably because of the boot, girl bag like, send small gift, elastic hair band butterfly shaped)
23 Nov 2018 05:06
Excellent product highly recommend this store fast delivery
19 Nov 2018 00:23
very good quality
31 Oct 2018 08:52
Bag super. Carefully made, without thread sticking, packed in bubble polyethylene. Seller recommend. Thank you
29 Sep 2018 00:51
Handbag lovely, with quality, no smell.
23 Sep 2018 13:28
Fast delivery, quality the price.
4 Sep 2018 01:30
Cool bag, molenko smell but I think will pass the smell. store put a small gift. thank You!!!
28 Aug 2018 20:13
Goods before Moscow came a week for 2. Despite the fact that the store not because days sent order. Prompt delivery. Goods come with air bubble inside, so do not wrinkle. Bag holds its shape well, almost no odor. Wonderful Women's every day! Did not communicate with.
27 Aug 2018 01:27
Bag very like
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