We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (28)
4 Stars (4)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
3 Apr 2019 07:36
Very good toy, soft, but not as big as it seemed))
2 Apr 2019 05:43
Product, beautiful stands I can see if it works after installing a battery
29 Mar 2019 01:11
This is the length with legs if straighten then 50 cm. I thought sedentary. Well, it shines beautifully
28 Mar 2019 17:07
Arrived before estimated time in perfect condition
26 Mar 2019 08:49
Very good product, nice material but size is small...
25 Mar 2019 09:55
Cool, down enough
21 Mar 2019 10:20
Good quality product
18 Mar 2019 13:08
He arrived fast, a month to colombia. Good quality. The light is missing.
9 Mar 2019 12:49
Very cute item
9 Mar 2019 10:48
Thank you, corresponds to the description, but there are little differences still)
7 Mar 2019 03:47
Very satisfied. There was fairly quickly. Soft bear. Beautiful light.
5 Mar 2019 13:40
The teddy arrives quickly and as described.
4 Mar 2019 08:15
Very beautiful bear. Ordered for a girl for her birthday. Now i'm sure she'll like it. Quality illumination, tactile pleasant material. Packed competently. And the main thing is very fast delivery (11 days to moscow). I advise the store.
1 Mar 2019 08:56
28 Feb 2019 21:48
Cool, symptomatic, cute bear. Glows cool, soft. Came quickly. Thank you very much to the store!
27 Feb 2019 04:05
The toy is cool. If you could put 10 stars. Shipping is super.
26 Feb 2019 14:14
Pink 50cm Thanks you
20 Feb 2019 03:20
Pretty bears! Thank you store!
18 Feb 2019 15:13
Good product. very nice
16 Feb 2019 08:52
Everything is fine, the parcel reached kiev in 19 days. The product almost corresponds to the photo, but still a little different. Quality is good. This money is worth, this is 100%. Seller recommend.
15 Feb 2019 12:19
Great bear, gave as a gift and the baby really happy..
14 Feb 2019 12:33
Super bear fast shipping
10 Feb 2019 14:26
Speed shipping Speed delivery
7 Feb 2019 11:11
7 Feb 2019 02:20
31 Jan 2019 04:50
A good bear, we have such a cost in france at times more expensive
23 Jan 2019 08:51
I really liked my daughter
23 Jan 2019 00:38
19 Jan 2019 08:08
19 Jan 2019 04:03
Bear has more shapes square as round which shown in the pictures. Fur comfortable to touch. Saints without problem. Ultra long time delivery. Arrived one day after the deadline.
18 Jan 2019 14:32
Thanks in 18 days it came to the mark
18 Jan 2019 04:06
Good store. Quick shipping. Quality completely satisfied! I recommend buying this product.
Leave a Review